How does the delivery process work?
Where do we deliver?
We ship to almost all locations in India where there is reach of the Indian Postal Network. At present, we do NOT make any international shipments/deliveries.
· How much does Shipping and Delivery cost?
Almost all Orders above Rs 399 are delivered to your doorstep free of cost. Please append Rs 49 as courier charges for any order below Rs 399.
Some items may attract Handling Charges, which are payable extra. Handling Charges, when applicable are clearly mentioned in the Product Specifications page. Handling Charges are applied wherever the volumetric weight of the item is more and/or the item needs special packing & shipping care. Few Bulky Sports equipment may attract a flat Rs 1000/- shipping charge for most parts of India. Few remote locations need extra payment beyond this for Bulky Sports equipment (e.g. North East, Andaman Island etc).
Certain states in India levy Octroi or other forms of excise duty on all in-bound goods in certain categories. Should your shipping address be in any of these locations, you may have to pay the Octroi or the appropriate levy. This amount of money will be collected from you by the shipping/courier/transport company.
· How long does the delivery take?
Major destinations are serviced by known national courier companies and deliveries normally take 1-4 days. You can track the status and location of your parcel after dispatch on the respective courier's website using the parcel's tracking code. Remote locations where there is no coverage by our empanelled couriers get serviced through India Post, a Government of India undertaking. There is NO online tracking currently available for parcels sent by Registered Post or VPP. Delivery through India Post normally takes longer and could extend to more than 2 weeks for some locations and rare situations.
Kindly be patient - inform us if there is an inordinate delay and we will follow up with India Post.
When you place an order, the estimated shipping/dispatch and estimated delivery time will be specified based on the availability of the item, your delivery location and coverage by our empanelled couriers. Generally the dispatch timeline falls under below categories:
All the items will clearly mention the approximate shipping time.
The dispatch time details are:
1 - 3 days*: Items are currently in stock with local distributor(s)/vendor(s) and may likely be shipped on the same day if the order(s) is placed before 2 p.m.
3 - 7 days*: Items are available at the distributor's warehouse and will need to be ordered from there.
14 - 21 days*: These items are imported into India.
*Day(s) means working day(s) excluding Sunday and National Holidays.
Out of stock: These items are currently out of stock. We accept email IDs and will intimate you once the items are back in stock.
Pre-Order: The stock of these products is expected shortly (usually within 2-3 weeks). We accept email IDs and will intimate you once the products are ready to be shipped for you to place your order(s).
Note:Items ordered on Saturday after 4 p.m. will take an extra day to ship due to the weekend.
NCERT books (reduced availability)
From time to time, there is a severe shortage of NCERT books in the market when the publisher as well as the distributors run out of stock completely and do not expect stock replenishment in the near future. In such situations, there might be cases where we take inordinately long to procure and supply the book(s) to you. There also might be situations where, even after trying for a long time we might not be able to procure the book for you. Both these situations, we understand, will cause you inconvenience and a delay. We apologise for this in advance and hope that you will understand.
Cash on Delivery will not be available for NCERT books.
There might be inadvertent situations where, there might be a typographical error, or a database error which causes an erroneous price to show on the web site. In these situations, we will reserve the right to process the order, cancel the order or prefer to choose to sell the merchandise at the corrected price.
We will email you the name of the courier company and the tracking number of your consignment on your registered email address. In case you do not receive a mail from us within 24hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.
Non-availability on Delivery:
Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.
Item not received past delivery date:
Orders that are sold and fulfilled by us and shipped via a trackable method (such as a courier company) will have tracking information available in Your Account. Please check this information if available and read through the following options:
- If the tracking information indicates the package has been delivered, please check with your neighbours, family members or security guard of your building. Packages are occasionally left with neighbours, a building manager, or are placed somewhere relatively safe such as your porch, or your mailbox.
- If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable
- If there is no tracking information or you cannot locate the package and it is not being returned as undeliverable, please e-mail us.
All deliveries are sent by Registered Post through the Indian Postal Service You will be informed when the seller ships your consignment and will also be provided a tracking number in 2 – 3 days.
What is the estimated delivery time?
Orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.
How are items packaged?
books sold by us Retail are shipped in packages with waterproof plastic wrap.
How do I know my order has been confirmed ?
Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.You will receive an email containing the details of your order when the seller receives it and confirms the same.
Can I order a product that is 'Out of Stock'?Unfortunately, books listed as 'Out of Stock' are not available for sale.